Customer service
Quality customer service is a key priority for this Department.
The Customer Service Charter sets out the level of service you can expect when dealing with us.
We've developed our Customer Service Charter to ensure we consistently deliver the highest standard of service to all our customers, both at home and overseas.
View the Department of Foreign Affairs' Customer Service Charter.
Find out more about:
- Passport complaints procedures
- Passport appeals procedures
- Foreign Birth Registration review process
- Authentications appeals process
- Our policy on Responding to Unreasonable Communication in .pdf.
Complaints and appeal procedure
If you are not satisfied with the outcome of our complaints and appeal procedure, you can refer the matter to the Ombudsman by clicking on the ‘make a complaint’ link at www.ombudsman.ie
Further contact details for the Ombudsman are at https://www.ombudsman.ie/contact/
Office of the Ombudsman,
6 Earlsfort Terrace,
Dublin 2, D02 W773
Telephone: 01 639 5600
Contact the Ombudsman for Children (www.oco.ie) if your complaint concerns a service provided to a child (under 18).