An Chairt um Chúnamh Chonsalachta
Cuireann an Roinn Gnóthaí Eachtracha réimse tacaíochtaí agus cúnaimh ar fáil do shaoránaigh a bhíonn trína chéile thar lear. Leagann an Chairt um Chabhair Chonsalachta amach an méid is féidir a bheith ag súil uainn agus na céimeanna ba chóir do mhuintir na hÉireann a leanúint agus iad ag taisteal thar lear.
Bíonn an tacaíocht a chuirimid ar fáil neamhbhreithiúnach agus bíonn sí bunaithe ar do chuid riachtanas. Roinnfimid aon eolas a fhaightear maidir le do chás, agus geallaimid go mbeidh muid oscailte faoin méid a dhéanfaimid. Is tábhachtach dúinn go bhfuil muinín agat asainn agus coinneoimid do chuid sonraí go hiomlán faoi rún. Ní roinnfimid eolas faoi do chás, le do theaghlach fiú, gan cead a fháil uait.
Táimid tiomanta don bhealach atá againn ár modhanna oibre a fheabhsú go leanúnach agus a chinntiú go n-iompraíonn an fhoireann atá againn thar ghréasán domhanda na Ambasáidí agus na gConsalachtaí dár gcuid iad féin go gairmiúil i gcónaí. Áirítear sa ghairmiúlacht seo seirbhís a chur ar fáil do chustaiméirí atá idir íogair agus truachroíoch, agus eolas maidir leis an tacaíocht chuí atá ar fáil.
Tá fáil 24/7 orainn i mBaile Átha Cliath. Is féidir glaoch a chur ar +353 (0)1 4082527 le linn uaireanta oifige nó glaoigh ar +353 (0)1 4082000 i gcás éigeandála lasmuigh d’uaireanta oifige.
Cuirimid cabhair ar fáil trínar nAmbasáidí agus Consalachtaí ar fud na cruinne freisin. Le sonraí teagmhála na nAmbasáidí a fháil, téigh chuig www.dfa.ie/travel.
Cuirimid comhairle taistil ar fáil atá soiléir, suas chun dáta agus iontaofa i gcomhair 200 tír ar fud na cruinne. Tá an t-eolas seo ar fáil ar ár suíomh gréasáin agus ar Twitter @dfatravelwise.
Cliceáil anseo chun an Chairt um Chabhair Chonsalachta a fheiceáil ina hiomláine.
Download the Consular Assistance Charter
The Consular Assistance Charter outlines the type of help we can provide and our values and commitments in providing this support. Download the charter document below:
What you can do
- Follow our travel advice.
- Buy comprehensive travel insurance.
- For Europe, get a Health Insurance Card (EHIC).
- For higher risk countries, register your travel details online with us.
- Let family and friends know your travel plans.
- Ensure you have a valid passport, visa and sufficient funds.
- Treat our staff with courtesy and respect.
What we can do
- Advise and support you in the case of a family bereavement, serious illness, detention or other emergency.
- Offer linguistic and cultural support on who to contact and how things are done locally.
- Issue emergency travel documents.
- Provide details of English-speaking doctors and lawyers.
- Contact your family or friends on your behalf.
- Respond decisively to major crises abroad.
- Provide comprehensive travel advice on health, security and other topics.
Our Assistance will be:
Confidential
We will not release information about your situation, even to your family, if you don’t want us to. We will safeguard your information in full compliance with Ireland’s Data Protection Acts.
Professional
Experienced multinational, multilingual consular staff We will treat you in a sensitive, compassionate manner. We work with external partners to supplement our practical support.
Informative
We provide clear and reliable travel advice for 200 countries on ireland.ie/overseas-travel and on Twitter, @dfatravelwise. We provide real-time updates on major crises.
Helpful
You and your needs are the focus of our work Action taken on 90% of requests for help within 24 hours. We acknowledge queries within 3 working days, respond within 15 days.
Transparent
We publish our consular policies on ireland.ie/overseas-travel. Your case officer will communicate with you using clear and simple language. We will share your personal information with you if requested under the Freedom of Information Acts.
Learning
We will monitor, evaluate and improve the service we offer We welcome your feedback through ireland.ie/overseas-travel. We take complaints seriously. A senior official will respond to you
What we cannot do
- We cannot provide medical or legal advice or interfere in judicial processes.
- We do not have a budget for medical, legal, or other expenses.
- We cannot influence the visa decisions of other countries.
- We do not deal with commercial or insurance disputes.
Contacting us
We are available and accessible 24/7 in Dublin, during office hours on +353 (0)1 4082527 or in case of an emergency out-of-hours on +353 (0)1 4082000.
We also offer worldwide assistance through our Embassies and Consulates. For all Embassy contact details visit our Embassy list.
We also provide clear, reliable and up-to-date travel advice for 200 countries worldwide. This information is available on our website, and on Twitter @dfatravelwise.